Accessibility Accessibility

Last reviewed: April 13, 2026

Our commitment

MortgageRenewalHub.ca aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA . We treat accessibility as a product requirement, not an afterthought, because the Canadians who most need straightforward mortgage-renewal information often rely on assistive technology to read financial material.

Conformance status

The site is partially conformant with WCAG 2.1 AA. Partially conformant means that some parts of the site do not fully conform to the standard yet. We audit quarterly and fix issues on a rolling basis.

How we test

• Automated checks on every deploy using axe-core rules.
• Manual keyboard-only and screen-reader spot-checks on new templates (NVDA on Windows, VoiceOver on macOS and iOS).
• Colour-contrast verification on branded components.
• Resizing, zoom, and reduced-motion checks.

Known limitations

We're aware of the following areas and are actively working on them:

• Some calculator result tables do not yet expose every row with a descriptive aria-label — screen-reader users may hear raw numbers without unit context. Workaround: the prose summary below each calculator repeats the result in sentence form.
• Decorative dotted backdrops and the navbar brand mark are CSS or aria-hidden SVGs, not content images. Content photos (author and advisor portraits) include descriptive alt.

Compatibility

The site is designed to be compatible with the following assistive technologies on the latest two versions of major browsers (Chrome, Firefox, Safari, Edge):

• NVDA and JAWS on Windows
• VoiceOver on macOS and iOS
• TalkBack on Android
• Keyboard-only navigation
• 200% browser zoom and system-level text resizing

Report a barrier

If you hit an accessibility barrier on this site — a control that can't be reached with a keyboard, a form you can't complete with a screen reader, a colour combination that's hard to read — please tell us. We treat accessibility reports as priority bugs and will acknowledge your message within one business day.

• Email: scott@lendcity.ca (subject line: "Accessibility issue")
• Phone: (226) 783-1640
• Post: LendCity Mortgages, 4769 Wyandotte St E, Windsor, ON N8Y 1H8

Please include the page URL, a short description of what you were trying to do, and what assistive technology or browser you were using. We'll respond with a remediation plan or, if we can't fix it quickly, an alternative way to get the information you need.

Formal complaints

If you're not satisfied with our response, you can also contact the Accessibility Commissioner of Canada , or, for Ontario residents, file a complaint under the Accessibility for Ontarians with Disabilities Act (AODA) .